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- 英文道歉信 推薦度:
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精選英文道歉信模板合集6篇
在生活中,需要寫道歉信的場(chǎng)合非常的多,道歉信是當(dāng)無(wú)法答應(yīng)對(duì)方的所請(qǐng)所托或因個(gè)人失誤引起對(duì)方不快時(shí),表示陪禮道歉的一種信函。相信很多朋友都對(duì)寫道歉信感到非常苦惱吧,下面是小編精心整理的英文道歉信6篇,歡迎大家分享。
英文道歉信 篇1
尊敬的客人:
Dear Guests:
歡迎閣下蒞臨全新的XX華龍XX大酒店!
Welcome to Hualong Magnate Hotel, Shaoshan!
相信我們酒店按照五星級(jí)標(biāo)準(zhǔn)的設(shè)計(jì)、設(shè)施及服務(wù),皆能迎合當(dāng)代商務(wù)及旅游人士的.種種所需。然而,由于我們酒店正處于試營(yíng)業(yè)中,有部分設(shè)施及服務(wù)項(xiàng)目不到位,屆時(shí)引起閣下不便之處,敬請(qǐng)諒解。
Our international 5-star standard designed facility and service will meet businessman or traveller’s demands. However, we feel very sorry for all the inconvenience due to some facility and service is still in soft-opening.
同時(shí),我們酒店管理層及全體員工將上下一心,當(dāng)竭盡全力盡快改善目前不盡理想之狀況,希望能為閣下的下次光臨提供更加完善及周到的服務(wù)而努力。
Meanwhile, our Chain of commands will try our best to amend the unideally situation and ceremoniously setting up, offer you more thoughtful consummate service.
此外,我們十分渴望得到閣下的一切意見(jiàn),如蒙賜教,感激不盡,歡迎隨時(shí)直接與本職聯(lián)絡(luò)!我的電話號(hào)碼是:XXX(分機(jī))。
Furthermore, we are eager for getting your kindly comment. We’re very appreciated for your cooperation. Welcome contact with me directly. My telephone is 8XX9(ext.).
誠(chéng)意致歉!
Sincerely apologize!
再次歡迎閣下的光臨!
Looking forward your next coming!
英文道歉信 篇2
Dear class 1:
You are good! First of all, please allow me to express my sincere apologies for the event. Due to the negligence of work, I have made some disrespect to you in the process of the transportation, which has caused you ten
It was my duty to divide the bad. In this incident, as the sports committee, I didn't do my job well
I apologize for not being serious enough so that I have committed such a low level error as notification. see
We trust! And I will carefully review my behavior and learn from my mistakes. I will lead by example and do my job well in the future
Make a similar mistake.
Advance!
尊敬的行管一班同學(xué):
您們好!首先,對(duì)于這次院運(yùn)會(huì)報(bào)名的事件,請(qǐng)?jiān)试S我表示由衷的'歉意!由于工作疏忽,在這次院運(yùn)會(huì)過(guò)程中做出了一些對(duì)您們不尊重的事情,給您們?cè)斐闪耸?/p>
分不良的影響,這是我的失職。這次事件中,作為體委,我沒(méi)有做好自己的本分工作,做事
不夠認(rèn)真,以致于自己犯下了通知不到位等低級(jí)的錯(cuò)誤,因此,在此,我向您們致歉!望見(jiàn)
諒!并且我會(huì)認(rèn)真檢討自己的行為,吸取教訓(xùn),往后,我會(huì)以身作則,做好以后的工作,不
再犯類似的錯(cuò)誤。
此致!
英文道歉信 篇3
游客朋友們:
首先我們真心感謝桅子花開(kāi)、海星以及馬來(lái)吸呀等幾位網(wǎng)友給我們所提的意見(jiàn),今年在政府論壇上有兩封公開(kāi)批評(píng)我們的帖子,說(shuō)實(shí)在的,剛剛看到的時(shí)候,心里確實(shí)是堵得慌的,不高興的,總覺(jué)得目前國(guó)內(nèi)旅游市場(chǎng)大環(huán)境就是這個(gè)樣子,大社不強(qiáng),小社散差,從業(yè)人員服務(wù)意識(shí)、技能普遍不強(qiáng)等等,剛開(kāi)始,我們確實(shí)給自己找了一些自我安慰的借口。
現(xiàn)在再認(rèn)真思考這個(gè)問(wèn)題,我們覺(jué)得,做為從業(yè)人員有責(zé)任、有義務(wù),也必須為游客提供更為輕松、快樂(lè)的旅游時(shí)光。坦誠(chéng)的說(shuō),今年7、8兩個(gè)暑期月份下來(lái),在我們質(zhì)檢回訪過(guò)程中,所發(fā)現(xiàn)存在質(zhì)量問(wèn)題的,游客投訴到公司的也絕不僅此兩例。
我們總結(jié)分析下來(lái),存在質(zhì)量問(wèn)題的'主要是散客出游群體,暑期質(zhì)量問(wèn)題一般容易出現(xiàn)在車輛空調(diào)不好,某些導(dǎo)游態(tài)度存在問(wèn)題,以及住房條件較差等方面。目前旅行社的存在方式大體上分為三類,一類是組團(tuán)旅行社,我們**就是這樣類型的旅行社,面向終端客戶收取客源;一類是地接旅行社,主要接待外地游客來(lái)本地旅游;第三類是同行批發(fā)旅行社,如揚(yáng)州蘇之旅旅行社,儀征旅行社同行受制于客源量問(wèn)題,收到游客報(bào)名后,無(wú)法獨(dú)立發(fā)團(tuán),只能交給這樣的批發(fā)旅行社統(tǒng)一發(fā)團(tuán)。這種現(xiàn)狀就導(dǎo)至了組團(tuán)旅行社對(duì)散客質(zhì)量的掌控從很大程度上受制于同行批發(fā)旅行社,從某種程度上來(lái)說(shuō),儀征散客出游,選擇哪家旅行社報(bào)名的差別是不大的,唯一的區(qū)別所在是旅行社經(jīng)營(yíng)者的思路,以及遇質(zhì)量投訴后,規(guī)模大一些的旅行社對(duì)批發(fā)旅行社的牽制能力會(huì)更強(qiáng)一些,僅此兩點(diǎn)而已。
關(guān)乎旅游質(zhì)量還有一個(gè)很重要的點(diǎn),就是導(dǎo)游,景點(diǎn)美不美,全靠導(dǎo)游一張嘴。好的導(dǎo)游除了在講解上會(huì)更為精彩外,對(duì)于游客心理的把握能力通常也會(huì)很強(qiáng),會(huì)有較強(qiáng)的協(xié)調(diào)溝通能力,而目前導(dǎo)游的生存狀態(tài)基本上都是以兼職為主,這種生存狀態(tài),也從很大程度上導(dǎo)致了其責(zé)任心的下降,因其兼職故而也缺少有效的服務(wù)技能培訓(xùn)。旅行社不是不想有自己的全職導(dǎo)游,而是因?yàn)槁糜螛I(yè)的季節(jié)性特別強(qiáng),旺季再多導(dǎo)游也不夠用,進(jìn)入12月份以后的3個(gè)月淡季對(duì)于小旅行社而言,可能1個(gè)導(dǎo)游都嫌多,這個(gè)微利行業(yè)人力成本應(yīng)該是最大的成本了,所以這種季節(jié)性的特點(diǎn)也導(dǎo)致旅行社不敢、不能用過(guò)多的全職導(dǎo)游。我們公司目前全職導(dǎo)游有16名,在揚(yáng)州地區(qū)算得上是規(guī)模龐大的一支導(dǎo)游隊(duì)伍了,但也只能應(yīng)對(duì)平常季節(jié)的客流量,遇上旺季,也只能望洋興嘆,比如貼子中所提到的西安團(tuán)隊(duì),就是一個(gè)主要由兼職導(dǎo)游帶隊(duì)的團(tuán)隊(duì)。
從我們自身的角度來(lái)講,我們必須認(rèn)真反思這個(gè)行業(yè),認(rèn)真反思自已,如果不能真正將客戶贏這個(gè)第一戒寫到我們每個(gè)員工心里去,**旅行社終將被市場(chǎng)淘汰。從上周起,我們已經(jīng)開(kāi)始在竭盡全力探討游客旅游體驗(yàn)的問(wèn)題,我們希望盡快將我們的服務(wù)意識(shí)、服務(wù)技能,迅速?gòu)膶?duì)人的服務(wù),提升至對(duì)客戶的服務(wù)。我們將盡已所能去改造現(xiàn)有的工作流程,我們相信,從我們做起,終將能夠逐步改變旅游業(yè)的現(xiàn)狀,終將實(shí)現(xiàn)給游客創(chuàng)造輕松快樂(lè)時(shí)光這個(gè)最終目標(biāo)。當(dāng)然,接下來(lái)可能還會(huì)有質(zhì)量問(wèn)題出現(xiàn),還會(huì)有游客投訴,但我們會(huì)以最好的狀態(tài),迅速處理這類的質(zhì)量問(wèn)題,給游客一個(gè)盡可能滿意的答復(fù)。
英文道歉信 篇4
To: xxx
Subject: Missing Order
Dear Mr Gatt,
I am sorry to hear about the problems you have been experiencing with the order you placed with us on the 23rd January.[1] I cannot as yet say who is at fault but I assure you there will be a full investigation.[2] Moyra Brown, who is our production assistant, will contact you shortly to arrange suitable compensation for the inconvenience that has been caused.[3]
I would like to apologise once more.
Yours sincerely,
George Hili
英文道歉信 篇5
英語(yǔ)道歉信范文及常用句式
道歉信是指因過(guò)失或疏忽做錯(cuò)了事,給別人帶來(lái)了麻煩或損失,發(fā)覺(jué)后要立即寫信給對(duì)方賠禮道歉時(shí)寫的信件。道歉是一種禮貌,道歉信要寫得坦率,誠(chéng)懇。
道歉信通常包括三部分內(nèi)容:1、表示歉意,道歉的原由;2、出現(xiàn)差錯(cuò)的原因,提出彌補(bǔ)措施;3、請(qǐng)求原諒。語(yǔ)言要誠(chéng)摯,解釋的'理由要真實(shí)。好的道歉信不僅會(huì)取得對(duì)方的諒解,還會(huì)增進(jìn)彼此的感情。
寫作"三步曲":
表示歉意→說(shuō)明具體原因、提出補(bǔ)救辦法→再次致歉,希望得到理解。注意:
理由要盡量合理,違反生活常識(shí)將導(dǎo)致扣分;盡量提供一個(gè)合適的補(bǔ)救辦法,使行文更加順暢。
范文解析:
Directions: You were unable to attend Mr. Smith's examination on International Business English Writing because you got sick that morning. Write a letter to express the reasons for not being able to attend it and apologize.
Write the letter with no less than 100 words. Do not sign your own name at end of the letter. Use "Wang Hua" instead. Do not write the address.
Dear Mr. Smith,
I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill.
I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.
Sincerely yours,
Wang Hua
◆常用句式:
1、I am writing to apologize for … /I am writing to say sorry for
我寫這封信是因……向你致歉。
2、I would like to give you my apology for…
對(duì)于……我向你道歉。
3、Please accept my sincere apology for…
關(guān)于……請(qǐng)接受我真誠(chéng)的道歉。
4、I am indeed very sorry for what I said/did, but believe I had no
Intention to…
對(duì)于我說(shuō)的話/做的事,我確實(shí)感到很抱歉。但請(qǐng)相信,我并非故意要……
5、Please forgive me for a stupid choice of words.
請(qǐng)?jiān)徫艺f(shuō)話欠妥。
6、I feel awfully sorry about it and want you to know what happened.
為此我感到非常內(nèi)疚,所以想告訴你實(shí)情。
7、Please accept my apologies for my oversight. 請(qǐng)?jiān)徫业氖韬觥?8、Please allow me to say sorry again. 請(qǐng)?jiān)试S我再次表示歉意。
9、I sincerely hope you can understand my situation/think in my position and accept my apologies.
我真心希望你能理解我的處境/設(shè)身處地地為我考慮,并接受我的道歉。
10、Once again, I'm sorry for any inconvenience caused/you have sustained.
對(duì)于造成的不便我再次表示歉意。
英文道歉信 篇6
Dear Mr Smith
I am so sorry about that I didn't visit you yesterday. I am expectting you can forgive me . Yesterday, my friend LiHong got a bad cold , and nobody can take care of her .So I have to look after her and not have time to meet you .But i belive you can make sense of me . Because I am losed a important appointment ,I feel very sad. Can we have another meet ? I want to study from you very much.
Looking forward to hearing from you.
Yous,
Li Hua
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